Support desk ChatBot
At Lloyds Banking Group (LBG), there are various support teams for different internal applications. In these areas, there is more reliance on technology to help service the demand of incoming support requests. I was fortunate to be able to design and implement LBGs first-ever ChatBot.
A collaborative, user-centred, interactive design process was used to guide this project from kickoff, through to development and then product launch.
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Role
Lead Designer,
User Research,
User Experience,
User Interface,
and Content Strategy
Client
Lloyds Banking Group
Categories
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